Top Skills to Look for in an EA: Diary Management, Project Support, and More
A highly skilled Executive Assistant (EA) can be the backbone of an organisation—taking on a range of tasks that enable senior leaders to focus on strategic decisions. In a fast-paced city like London, an EA must juggle multiple priorities, handle confidential information with discretion, and display impeccable communication skills. Whether you’re seeking an EA with diary management experience, an Executive Assistant with project support skills, or someone adept at inbox and travel management, knowing what key attributes to look for can greatly simplify your hiring process. Below, we explore the top skills and competencies that define a first-rate EA.
1. Exceptional Diary Management
Diary management stands at the heart of an EA’s responsibilities. Executives often have a packed schedule of meetings, events, and personal commitments; one small error can disrupt crucial discussions or cause long-term reputational damage. Here’s what to look for:
Attention to Detail
An EA should be meticulous when it comes to date, time, and location. Simple mistakes—like mixing up time zones—can lead to missed opportunities.
Forward Planning
Proactivity is essential. A skilled EA anticipates scheduling conflicts and works to prevent them before they arise.
Flexibility
Executives’ diaries can change at a moment’s notice. EAs must be comfortable adapting to sudden revisions, often juggling several appointments at once.
By emphasising these diary management capabilities during recruitment, you’ll ensure a smooth, organised flow of daily activities for your leadership team.
2. Strong Project Support Skills
Modern EAs often take on responsibilities that go far beyond the traditional administrative scope. An Executive Assistant with project support skills can become an invaluable asset—particularly in sectors like tech, finance, or private equity, where demands shift rapidly. These skills might include:
Project Coordination
Overseeing timelines, liaising with internal departments or external vendors, and ensuring that milestones are met on schedule.
Research and Data Analysis
Gathering relevant information, summarising key findings, and presenting concise insights to help executives make informed decisions.
Cross-Functional Communication
Acting as the point of contact between different teams, ensuring that information flows seamlessly and everyone is aligned on objectives.
By identifying an EA proficient in project management methodologies or with experience using collaboration tools (e.g., Trello, Asana, or Microsoft Teams), you’ll gain a support professional who can keep the organisation on track.
3. Inbox and Travel Management
Few tasks reveal an EA’s organisational prowess more than inbox and travel management. Executives often handle a barrage of emails daily, many of which require quick, critical decisions. Meanwhile, business travel can be fraught with complexity—international time zones, last-minute itinerary changes, and budget constraints. Seek out EAs who excel in the following:
Inbox Triage
They should be able to categorise emails by urgency and importance, flag pressing issues, and draft thoughtful responses where appropriate.
Comprehensive Itinerary Planning
From booking flights and hotels to arranging ground transport, the EA should account for every detail—meeting times, traffic conditions, visa requirements, and more.
Cost and Time Efficiency
Savvy EAs find the best deals and most efficient routes, ensuring that business trips run smoothly without unnecessary expenditure.
Look for candidates who have managed complex international travel in previous roles, as this will often translate to an ability to handle multi-stop journeys and tight timelines.
4. Advanced Technical Proficiency
Technology has reshaped the way businesses operate, and EAs are no exception. A modern EA should be comfortable using various digital tools and platforms to streamline daily tasks.
Calendar and Email Platforms
Proficiency in Microsoft Outlook or Google Workspace is often a given.
Collaboration and Cloud Storage Tools
Familiarity with platforms like SharePoint, Dropbox, Slack, or Teams can significantly enhance productivity and information sharing.
Data Handling and Reporting
EAs supporting finance or data-driven executives may be required to organise spreadsheets, generate reports, or even visualise data using basic analytics software.
Candidates demonstrating this skill set can handle everything from automating recurring tasks to running basic analyses—freeing up the executive’s time for higher-level strategy.
5. Excellent Communication and Interpersonal Skills
EAs are often the first line of contact for internal colleagues, external partners, and high- profile clients. Consequently, strong written and verbal communication abilities are crucial.
Professional Email Etiquette
The tone and clarity of emails can shape perceptions of both the EA and the executive they support.
Interpersonal Savvy
From welcoming guests to handling sensitive phone calls, EAs must exhibit courtesy, empathy, and cultural sensitivity.
Conflict Resolution
Being able to diplomatically resolve scheduling conflicts or other workplace issues is vital for maintaining smooth operations.
When assessing candidates, consider scenario-based questions that test how they would manage challenging interactions or handle confidential matters.
6. Problem-Solving and Adaptability
No day is ever the same for an EA, making problem-solving and adaptability crucial traits. Whether it’s a cancelled flight, a sudden project deadline, or an urgent request for data, a top- tier EA remains calm under pressure and quickly devises an actionable plan.
Resourcefulness
They know where to look for solutions and whom to consult, balancing independent thinking with collaborative problem-solving.
Quick Decision-Making
In moments of crisis, an EA should be empowered to take immediate action that aligns with the organisation’s goals and values.
Emotional Intelligence
An EA often acts as a gatekeeper to the executive—managing not only tasks but also relationships. The ability to read a situation and respond with tact is key.
7. Cultural Fit and Professionalism
Finally, even the most skilled EA may not thrive if they do not resonate with your organisation’s culture. Soft skills such as professionalism, integrity, and a genuine commitment to the company’s vision can set an EA apart.
Discretion and Confidentiality
Executives frequently share sensitive information—about finances, personnel matters, or strategic plans. Your EA must maintain strict confidentiality at all times.
Teamwork
While the EA’s priority is supporting a single executive or leadership team, collaboration with other departments is commonplace. A willingness to pitch in and build relationships across the organisation fosters a positive work environment.
Commitment to Growth
An EA who proactively seeks opportunities for professional development—attending seminars, learning new software, or acquiring industry knowledge—can become an even greater asset to your business.
Conclusion
Recruiting an outstanding Executive Assistant involves more than just ticking boxes on a CV. Whether it’s diary management or project support, the right EA combines technical know-how, soft skills, and cultural alignment to deliver real value. By prioritising these core competencies, you can identify an Executive Assistant equipped to boost productivity, enhance communication, and ensure that every detail is meticulously managed.
From seasoned professionals with strong inbox and travel management skills to those who excel in project support, today’s EAs have evolved into essential contributors at every level of an organisation. As you embark on the hiring process, keep an eye out for individuals who demonstrate the adaptability, professionalism, and problem-solving capabilities that define top-tier Executive Assistants. In a demanding market like London, investing in an EA with the right skill set can make a profound difference to both immediate outcomes and long-term success.









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