The Future of Business Support Roles: Skills London Employers Want in 2025
The business support sector in London has always been a cornerstone of organisational success. From Executive Assistants who keep C-suites running smoothly to Office Managers who coordinate teams across multiple time zones, these roles are evolving faster than ever.
In 2025, the combination of hybrid working models, automation, and shifting corporate priorities means employers are looking for more than just a well-organised calendar or a polished email. They want professionals who can adapt, innovate, and contribute strategically to the business.
At Eden Recruitment Group, we see firsthand which skills are opening doors—and which gaps are holding candidates back. Here’s our guide to the five skills London employers are prioritising in business support roles this year.
1. Digital Fluency
Gone are the days when Microsoft Office proficiency was enough. Today’s business support professionals need to navigate a wide range of digital tools—project management platforms, CRM systems, data dashboards, and even AI-powered scheduling assistants.
Tip for candidates:
Stay current with emerging software by taking short online courses or exploring trial versions. Employers love candidates who can hit the ground running without heavy training.
2. Adaptability in Hybrid Work Environments
Whether coordinating a board meeting in-person or hosting a virtual strategy session for teams across continents, adaptability is key. Hybrid work has blurred the lines between traditional office duties and remote collaboration, and support staff must thrive in both.
Tip for candidates: Be ready to share examples of how you’ve managed projects or communication across both physical and digital spaces.
3. Strategic Thinking
Business support roles are no longer purely reactive. Employers value team members who anticipate needs, identify efficiencies, and suggest process improvements before problems arise.
Tip for candidates: Highlight times when you’ve solved a challenge or streamlined a process—it demonstrates you’re more than just “support” but a true strategic partner.
4. Emotional Intelligence (EQ)
In fast-paced, high-pressure environments—especially in sectors like finance, biotech, and luxury brands—emotional intelligence is invaluable. It’s about understanding people, diffusing tension, and fostering a positive working atmosphere.
Tip for candidates: Showcase examples where your interpersonal skills turned a potential conflict into a win for the business.
5. Cross-Cultural Communication Skills
London’s business environment is global, and so are its teams. Support professionals often liaise with colleagues, clients, and suppliers from diverse backgrounds, so cultural sensitivity and effective communication are essential.
Tip for candidates:
If you’ve worked internationally or with multicultural teams, make sure this is clear on your CV—it’s a strong differentiator.
The Eden Perspective
The demand for business support professionals in London is strong, but competition for top-tier roles is equally fierce. At Eden Recruitment Group, we help candidates identify and refine these in-demand skills so they’re positioned not just to land a job, but to build a long-term career.
If you’re ready to take the next step in your business support journey—or if you’re an employer looking for exceptional talent—our team is here to help.
→ Get in touch with Eden Recruitment Group today to register your CV or brief us on your next hire.









